General Rental Information

 

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Please familiarize yourself with the following TheatreWorld® Backdrops rental information, so to ensure the most successful rental experience possible. If you have any questions, please call Customer Service at 855-TWB-DROPS (855-892-3767).

 

 

Rental Policies

If you have already placed your backdrop order, you would have received our standard RENTAL AGREEMENT via email. An authorized representative from your organization must read, agree to, and sign the standard TheatreWorld Backdrops Rental Agreement and submit it along with payment, in order to secure your reservation.

PAYMENT. If you place your order 6 months or more prior to shipping, a non-refundable $100 deposit per backdrop plus the signed rental agreement is required. For all other orders, FULL PAYMENT and a signed agreement is needed to secure the order. We accept payments by check or credit card (please note that if paying by check you may need to provide a credit card for security purposes).

For SCHOOLS, we do accept Purchase Orders (along with the signed rental agreement) to reserve your order, but even with a purchase order we MUST have full payment in hand PRIOR TO SHIPPING.

SHIPMENT. TheatreWorld ships all items via UPS Ground, unless otherwise specified by the Customer or during the Holiday Season. Round Trip shipping charges include: shipping fees to and from the Customer via UPS Ground using a provided pre-paid shipping labeling and insurance covering product replacement should the product be damaged or destroyed during transit only. (TheatreWorld does NOT provide insurance for damages once the backdrops have been delivered.)

Pre-paid Return Shipping Labels are provided in a WHITE ENVELOPE found inside the box with the backdrop. The box should be denoted with a sticker on the outside stating "Important Documents Inside."

Please ensure that the backdrop is returned in the SAME BOX as it was shipped. Pre-paid shipping labels are only valid for the original shipping box. If shipped in a different box and UPS must correct or change the box dimensions from the pre-paid label, an additional $15 fee will be charged.

During the HOLIDAY SEASON, typically defined as Thanksgiving through Christmas, all holiday or snow-themed backdrops will ship in the most cost effective three-day method available. Please note that UPS does change their Ground shipping transit times and prices each year.

LATE RETURNS. If you return the backdrop to UPS after the Return Date specified on the order invoice, a late fee of $125 per day, per item, is charged until the backdrop is received by TheatreWorld. 

CANCELLATION. TheatreWorld understands that sometimes plans may change and we want to be as flexible as possible. A reservation may be cancelled up to 2 days prior to the scheduled shipment date minus the $100 per backdrop non-refundable deposit fee. For any order that is cancelled within two business days or less from the scheduled ship date, the full rental amount will be forfeited.

 

Inventory Condition Ratings

After each rental return, our backdrops are carefully inspected by the TheatreWorld Quality Control team. Backdrop Condition Statuses are assessed and repairs scheduled as needed. Please see the Backdrop Condition Status below for more details. 

5. Backdrop is new or in like-new condition. Drop has either not yet been rented or rented only a few times. Repairs, if any, have been made by a highly-trained team. Drop is useable for all venues, including when the audience is within a foot of the backdrop.

4. Backdrop is in newer condition. Item has been rented many times and may have slight paint fade due to theatrical lighting. May include minor cracking of the paint areas. Repairs, if any, have been made by a highly-trained team. Drop is useable for a majority of venues and only recommended when the audience is at least 10 feet away from the backdrop. Available for discount rental.

3. Backdrop that has been rented and returned with excessive scuff or damage that can not be repaired to a Condition 4 or 5 status. Flaws may be seen from the first couple of rows of the audience approximately 20 feet away. Useable for stage venues only. Can be improved with proper lighting or set arrangement. Available for discount rental.

2. Backdrop that has been rented multiple times and returned with excessive wear associated with heavy cracking or fading of the paint throughout. Flaws are seen from the first few rows of the audience approximately 20 feet away. Useable for some stage venues. Can be improved with proper lighting or set arrangement. Backdrops with this rating no longer meet TheatreWorld’s quality standards and have been removed from rental inventory. Available for discount purchase.

1. Backdrop that has been rented multiple times and returned with heavy wear associated with heavy cracking of the paint throughout. Useable for certain stage venues. Backdrops with this rating have been removed from rental inventory. Available for discount purchase.

 

Backdrop Care and Maintenance

TheatreWorld offers its customers a detailed document regarding proper backdrop handling, unpacking, hanging, re-packing, etc., not only to ensure that the backdrop is displayed in its optimal condition for your event, but also to avoid accidentally damaging the drop and incurring additional fees. 

While a printed copy is shipped to you with each backdrop, you may download a copy of the TheatreWorld Backdrop "Care and Maintenance" document here.